When the Internet Fails

March 24, 2020 by  
Filed under Christian Life, Family Focus

By Marty Norman –

Always be prepared to give an answer to everyone who asks you to give the reason for the hope that you have. But do this with gentleness and respect (1 Peter 3:15 NIV). 

We’ve all experienced the confusion. Last night your email was working, this morning – no go.

What’s going on? Usually no one can say.

Personally I think it’s a sign of the times. More than likely it’s a sign of my age. And if the truth be known, I don’t like computers, never have and don’t think I ever will.

Sure, I use them. Sure, sometimes they make my life easy, especially when you compare Word Perfect to the old fashioned hit and peck type-writer that we used in my day.  In retrospect I can hardly believe we had to type everything perfectly. There was no cut and paste. How did we do it? Now you can change every word from top to bottom in a heartbeat. That part I like.

But with each blessing also comes a test.

And computers have tested me sometimes beyond my ability to endure. I’m talking about my patience and kindness quotient. They seem to fly out the window whenever I talk to someone regarding technology, especially the guys from India.

Bless their hearts, it’s not their fault. I don’t know what happens to me. Something just comes over me. I like to think it’s a computer demon that jumps on me and says, “You don’t have to take this. Let her rip.”

But the truth is – it’s me. It’s that old flesh thing rising up inside, making itself known, keeping me humble and needing God.

As a result I spend more time feeling bad about my behavior and in repentance to God than I do in fixing the computer.

So God and I are working on this issue. He’s developed a new training program for me: Plan B – being kind in all circumstances.

Clearly Plan B does not come naturally to me. I thought it did, but since the invention of the computer, all bets are off.

My current problem is buffering. Surely, you’ve experienced it. It’s when you are trying to live stream or watch a download or U-tube video. The tape stops incessantly and is crazy making.

I know this is not a computer problem.  My computer is only three months old and everything is up to snuff. I’m finally even comfortable downloading updates.

But regardless the problem, I’ve spent hours with my server on the phone. We’ve checked my download service, my download speed and my router connection. A technician has come out and replaced some gadget on the side of my house.

Recently I was told it was my modem.  That might be true as this one was probably purchased in the year 2000. But why didn’t they tell me that the first time I called?

But praise God I was nice this time. And that is only by the grace of God. Everything in me wanted to use the age card and shout, “Do you not know I am an old person. Technology is not my thing!”

After a brief conversation, which in itself was pretty miraculous, I was told it was indeed my modem and was promised a new one within five days.

“It is easy to install,” the heavily accented voice on the other end of the line told me.

I’m skeptical. But sure, I’ll play.  Maybe, just maybe this time things will turn around. But if this is part of the test, my training has been ratcheted up a notch.

When I receive the new modem, I plan to follow the instructions to the letter. If that doesn’t work, then I’m going back to the tried and true “age card.”

What else is a grandmother to do if she wants her computer to work?

About Marty Norman

Marty Norman is a wife, mother, and grandmother of five, who lives in Fort Worth, Texas. She is the author of “Generation G – Advice for Savvy Grandmothers Who Will Never Go Gray.” You can learn more about her at www.martynorman.com. To receive her monthly newsletter "The Savvy Grandmother email savvygrandmother@gmail.com.
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2 Responses to “When the Internet Fails”
  1. Kevin says:

    I work in IT (I’m on shore! No accent…unless you ask for one), but I feel your pain. Thank the Lord for people like you who try so hard to be nice to us, it’s appreciated more than you’ll ever know.

    Here’s a good tip though…find a grandchild who speaks the “tech” language and make them help you 😉 I always fix my grandparents’ computer problems…and get paid in good food!

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